On-the-Go Bikers

DOMESTIC:

We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines.

You can create your return by emailing us at ronaspowerhouse@gmail.com

You will have the option to print out your return label once we process your return. Please keep in mind, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.

We only accept return/exchange items according to the following guidelines:

• All returns must be postmarked within 30 days of delivery

• Clothing tags must still be intact*

• Cannot be worn, washed, or put through the dryer

• Cannot have deodorant marks

• Cannot have stains of any kind (makeup/self-tanner, etc.)

• Cannot have human or animal hair

• Cannot have snagging/pilling

• Cannot have abnormal smell (perfume, body odor, etc)

• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)

• Items with excessive wrinkling are subject to denial

• If you are returning your entire order, please note that the original shipping costs will not be refunded

• Exchanges requests can only be made for the same item and color but in different/same sizes

• If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)

• If the inventory is not available for the exchange request, we cannot send the original item back to the customer

• All undergarment sales are final for hygiene reasons. No exceptions.

 

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.

True to size.